Partnering for Excellence: Your Voice, Our Progress

Customers' Feedback Propels Surface Solutions' Commitment to Excellence

In a resounding display of support, over 2000 customers have shared their valuable insights with us over the past year, contributing to our ongoing commitment to excellence. The completion of a dedicated survey with some of our top customers, the past surveys through our Customer Excellence teams and the ongoing survey on our Web-Portal have provided us with an abundance of feedback, shaping our dedication to continuous improvement.

The results are in, and they are overwhelmingly positive! With an average Net Promoter Score (NPS^*) exceeding 30 for all the three surveys (the rating from our major clients is even at a NPS of 44), our customers have demonstrated their unwavering confidence in our products and services. We are very happy about this feedback as it places us above industry benchmarks^**, a testament to the trust and satisfaction of our valued customers.

Key areas that are consistently rated above competition:

• Product Quality
• Product Offering (breadth/depth)
• Regulatory and Application Support
• Reliability in Supply Chain

Amidst this success, we remain steadfast in our dedication to further improve. Your feedback has been instrumental in identifying areas for enhancement, inspiring us to innovate and elevate the customer experience. With your continued participation in our surveys, we are empowered to shape the future of our offerings and ensure that your voice continues to be at the heart of our decision-making process.

As we reflect on the invaluable feedback from over 2000 customers, we are grateful for your trust and partnership. Your unwavering support fuels our commitment to continuous improvement, and we are fully dedicated to leveraging your feedback to further enhance your experience with us.

Thank you for being an integral part of our journey. We are proud to serve you and remain dedicated to exceeding your expectations as we continue to evolve and grow.

*Net Promoter Score® (NPS) is a customer loyalty and satisfaction measurement taken from asking customers how likely they are to recommend your product or service to others on a scale of 0-10

**B2B = 7 ( ¹Gartner Effortless Experience Survey (2019). 132 companies across 10 industries); All industries = 12 (²Qualtrics XM institute – NPS industry benchmarking (2021). 319 companies across 20 industries from 10,000 customers)